On the less positive side, issues that were noted included: missing face-to-face opportunities, technical problems, reduced instructor assistance, increased workload and some felt overwhelmed in the online environment. Boomers indicated more satisfaction than millennials who voiced ambivalence (perhaps because their technology expectations were higher?)
The UCF construct for satisfaction included 8 elements:
- Reduce ambiguity with more clarity
- Enhance the sense of course value with feedback and recognition
- Reduce ambivalence and stress with recognition and connection
- Clarify engagement and expectations with more collaborations
- Increase responsiveness with connectedness, active participation
- Increase interaction - anywhere, anytime with peer conversations
- Make more augmentable with individual creativity, empowerment
- Provide more freedom with self-managed environment
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